Category Archives: Active Listening

How are you showing up as an active listener? Five traps to avoid.

How often do you show up for a meeting or a discussion, only to find your partner in a complete state of disarray, heavily distracted by telephones, email, social media, other employees stopping in to interject a thought or start … Continue reading

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Five Dysfunctions of a Question: And How to Avoid Then

So many dysfunctions, so little time…. As a professional coach, I get to ask a lot of questions. For each brilliant one that makes things clear for my client and provides me deep insight into what they’re working on, I … Continue reading

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The 5 Most Important Skills to Drive Trust and Credibility

What are the five most critical skills to earning trust and credibility? Find out how top performing consultants are answering this question! Respond to our survey and we’ll send you the results.  Survey has one multiple choice question and takes … Continue reading

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Drive Discovery from Curiosity

Think about the last friendship you formed. I am willing to bet that you didn’t spend a lot of time in that first conversation stressing to them what a good friend you could be, how you could bring value to … Continue reading

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Five steps to winning client trust by speaking your truth with power

Recent research of buyers of high value solutions is telling us that those buyers first interact with providers quite late in their buying process, and come to the discussion already very well informed about the value proposition and basic functions … Continue reading

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The DNA of a Powerful Question

“The processes used by a coach, a counselor, a psychotherapist or a guru are similar:  they build the awareness and responsibility of the client.”  (John Whitmore) I was in my manager Bob’s office, and we were going toe to toe.  … Continue reading

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The first question: What do you really want? (What is compelling you to act?)

I was frustrated. Over several meetings, we had come to a detailed understanding of the learning outcomes the client hoped to achieve in a series of workshops on relationship building skills. I had been able to draw strong lines between … Continue reading

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